Returns / Refund Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you feel the need to ask for a refund on your order, please contact us at firstname.lastname@example.org with your name, order number and best way to contact you, and we will arrange to have a discussion with you.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Our fulfilment partner is doing their very best to ensure your orders are sent to you on time.
All orders are processed within 1 to 2 business days (EXCLUDING WEEKENDS
AND HOLIDAYS) after receiving your order confirmation email. You will receive another notification when your order has shipped.
PLEASE NOTE: “NEXT WORKING DAY / 24HRS” EXCLUDES WEEKENDS AND
Be sure to keep an eye on your emails (check your spam/junk folders as
well) for communication from us. Thanks for your continuous support and
Domestic (Ireland and United Kingdom)
Shipping charges for your order will be calculated and displayed at checkout.
Postal Delivery Service: AnPost Delivery Service
Estimated delivery time: 2-5 days
Free Domestic shipping on all orders over €75 (excl business orders)